Markets Needing Attention

Pairs flagged

217

of 472 market + club pairs

Critical

Volume halved, cancel rate 50%+, or 3+ problems

Needs attention

111

Volume down or cancellations up

Watch

Slower to scene or fewer on time

Severity	Market	Motor club	What changed	Calls before → now	Cancel rate before → now	Where to improve
Critical	Macon, GA	NSD	Cancel rate up 14% → 53% (+39 pts) More cancellations 5 → 17 cancelled High cancel rate 53% of 32 calls cancelled Slower to scene median 39m → 59m Fewer on time 85% → 69% on scene by ETA	35 → 32 −9%	14.3% → 53.1% 17 cancelled	Response speed: 4 calls cancelled by the customer, median 29 min after the call Time to scene: dispatch-to-arrival is slipping
Critical	Jersey City, NJ	ALLSTATE	Cancel rate up 38% → 60% (+22 pts) More cancellations 5 → 15 cancelled High cancel rate 60% of 25 calls cancelled Slower to scene median 51m → 67m Fewer on time 86% → 70% on scene by ETA	13 → 25 +92%	38.5% → 60.0% 15 cancelled	Driver or equipment coverage: 12 calls cancelled for no driver or equipment Time to scene: dispatch-to-arrival is slipping
Critical	Tuscaloosa, AL	URGENTLY	Volume down 10 → 6 calls (−40%) Cancel rate up 0% → 50% (+50 pts) More cancellations 0 → 3 cancelled High cancel rate 50% of 6 calls cancelled Fewer on time 88% → 67% on scene by ETA	10 → 6 −40%	0.0% → 50.0% 3 cancelled	Driver or equipment coverage: 2 calls cancelled for no driver or equipment Ask the club why: 1 call cancelled with no reason given Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Anderson, SC	SWOOP	Volume down 137 → 89 calls (−35%) Cancel rate up 9% → 21% (+13 pts) More cancellations 12 → 19 cancelled Slower to scene median 25m → 39m	137 → 89 −35%	8.8% → 21.3% 19 cancelled	Driver or equipment coverage: 13 calls cancelled for no driver or equipment Response speed: 1 call cancelled by the customer, median 19 min after the call Ask the club why: 4 calls cancelled with no reason given Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Beaumont, TX	ALLSTATE	Volume down 19 → 12 calls (−37%) Cancel rate up 16% → 42% (+26 pts) High cancel rate 42% of 12 calls cancelled Slower to scene median 50m → 63m	19 → 12 −37%	15.8% → 41.7% 5 cancelled	Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Macon, GA	HONK	Cancel rate up 18% → 63% (+45 pts) More cancellations 2 → 12 cancelled High cancel rate 63% of 19 calls cancelled Fewer on time 89% → 67% on scene by ETA	11 → 19 +73%	18.2% → 63.2% 12 cancelled	Driver or equipment coverage: 10 calls cancelled for no driver or equipment Ask the club why: 2 calls cancelled with no reason given Time to scene: dispatch-to-arrival is slipping
Critical	Fayetteville, NC	ALLSTATE	Cancel rate up 0% → 28% (+28 pts) More cancellations 0 → 7 cancelled Slower to scene median 27m → 50m Fewer on time 100% → 81% on scene by ETA	14 → 25 +79%	0.0% → 28.0% 7 cancelled	Driver or equipment coverage: 2 calls cancelled for no driver or equipment Response speed: 1 call cancelled by the customer, median 22 min after the call Time to scene: dispatch-to-arrival is slipping
Critical	Knoxville, TN	NSD	Cancel rate up 8% → 38% (+29 pts) More cancellations 1 → 6 cancelled High cancel rate 38% of 16 calls cancelled Slower to scene median 22m → 44m	12 → 16 +33%	8.3% → 37.5% 6 cancelled	Response speed: 1 call cancelled by the customer, median 8 min after the call Time to scene: dispatch-to-arrival is slipping
Critical	Fort Wayne, IN	HONK	Volume down 9 → 5 calls (−44%) Cancel rate up 11% → 40% (+29 pts) High cancel rate 40% of 5 calls cancelled Slower to scene median 25m → 45m	9 → 5 −44%	11.1% → 40.0% 2 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Ask the club why: 1 call cancelled with no reason given Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Jersey City, NJ	URGENTLY	Cancel rate up 34% → 45% (+11 pts) More cancellations 16 → 27 cancelled High cancel rate 45% of 60 calls cancelled	47 → 60 +28%	34.0% → 45.0% 27 cancelled	Driver or equipment coverage: 23 calls cancelled for no driver or equipment Ask the club why: 2 calls cancelled with no reason given
Critical	Greensboro, NC	NSD	Volume down 63 → 37 calls (−41%) Cancel rate up 8% → 30% (+22 pts) More cancellations 5 → 11 cancelled	63 → 37 −41%	7.9% → 29.7% 11 cancelled	Response speed: 1 call cancelled by the customer, median 21 min after the call Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Albany, NY	SWOOP	Volume down 47 → 7 calls (−85%) Cancel rate up 11% → 57% (+47 pts) High cancel rate 57% of 7 calls cancelled	47 → 7 −85%	10.6% → 57.1% 4 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Coverage area: calls cancelled as out of territory or location issues Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Greenwood, SC	SWOOP	Volume down 35 → 12 calls (−66%) Cancel rate up 26% → 42% (+16 pts) High cancel rate 42% of 12 calls cancelled	35 → 12 −66%	25.7% → 41.7% 5 cancelled	Driver or equipment coverage: 2 calls cancelled for no driver or equipment Response speed: 1 call cancelled by the customer, median 17 min after the call Ask the club why: 2 calls cancelled with no reason given Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Harrisburg, PA	ALLSTATE	Cancel rate up 32% → 50% (+18 pts) More cancellations 6 → 18 cancelled High cancel rate 50% of 36 calls cancelled	19 → 36 +89%	31.6% → 50.0% 18 cancelled	Driver or equipment coverage: 13 calls cancelled for no driver or equipment
Critical	Harrisburg, PA	GEICO	Volume down 20 → 15 calls (−25%) Cancel rate up 30% → 40% (+10 pts) High cancel rate 40% of 15 calls cancelled	20 → 15 −25%	30.0% → 40.0% 6 cancelled	Driver or equipment coverage: 6 calls cancelled for no driver or equipment Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Little Rock, AR	HONK	Volume down 17 → 10 calls (−41%) Slower to scene median 29m → 47m Fewer on time 100% → 83% on scene by ETA	17 → 10 −41%	11.8% → 20.0% 2 cancelled	Driver or equipment coverage: 2 calls cancelled for no driver or equipment Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Roselle, NJ	SWOOP	Cancel rate up 67% → 91% (+24 pts) More cancellations 6 → 10 cancelled High cancel rate 91% of 11 calls cancelled	9 → 11 +22%	66.7% → 90.9% 10 cancelled	Driver or equipment coverage: 6 calls cancelled for no driver or equipment Coverage area: calls cancelled as out of territory or location issues
Critical	Madison, WI	URGENTLY	Cancel rate up 15% → 31% (+16 pts) More cancellations 2 → 5 cancelled High cancel rate 31% of 16 calls cancelled	13 → 16 +23%	15.4% → 31.3% 5 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Ask the club why: 3 calls cancelled with no reason given
Critical	Wilmington, NC	URGENTLY	Volume down 16 → 8 calls (−50%) Cancel rate up 0% → 13% (+13 pts) Fewer on time 80% → 50% on scene by ETA	16 → 8 −50%	0.0% → 12.5% 1 cancelled	Ask the club why: 1 call cancelled with no reason given Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Rock Hill, SC	NSD	Volume down 13 → 10 calls (−23%) Cancel rate up 0% → 20% (+20 pts) Fewer on time 90% → 75% on scene by ETA	13 → 10 −23%	0.0% → 20.0% 2 cancelled	Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	El Paso, TX	URGENTLY	Volume down 11 → 6 calls (−45%) Cancel rate up 36% → 50% (+14 pts) High cancel rate 50% of 6 calls cancelled	11 → 6 −45%	36.4% → 50.0% 3 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Asheville, NC	HONK	More cancellations 2 → 5 cancelled Slower to scene median 14m → 25m Fewer on time 100% → 85% on scene by ETA	9 → 18 +100%	22.2% → 27.8% 5 cancelled	Driver or equipment coverage: 4 calls cancelled for no driver or equipment Response speed: 1 call cancelled by the customer, median 8 min after the call Time to scene: dispatch-to-arrival is slipping
Critical	Harrisburg, PA	SWOOP	Volume down 10 → 5 calls (−50%) Cancel rate up 30% → 80% (+50 pts) High cancel rate 80% of 5 calls cancelled	10 → 5 −50%	30.0% → 80.0% 4 cancelled	Driver or equipment coverage: 3 calls cancelled for no driver or equipment Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Racine, WI	ALLIED	Volume down 11 → 5 calls (−55%) Cancel rate up 9% → 20% (+11 pts) Slower to scene median 36m → 48m	11 → 5 −55%	9.1% → 20.0% 1 cancelled	Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Charleston, SC	NSD	Volume down 10 → 6 calls (−40%) Cancel rate up 10% → 33% (+23 pts) High cancel rate 33% of 6 calls cancelled	10 → 6 −40%	10.0% → 33.3% 2 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Birmingham, AL	GEICO	Cancel rate up 0% → 33% (+33 pts) More cancellations 0 → 3 cancelled High cancel rate 33% of 9 calls cancelled	8 → 9 +13%	0.0% → 33.3% 3 cancelled	Driver or equipment coverage: 2 calls cancelled for no driver or equipment Ask the club why: 1 call cancelled with no reason given
Critical	Alexandria, LA	GEICO	Volume down 10 → 8 calls (−20%) Cancel rate up 0% → 13% (+13 pts) Slower to scene median 23m → 35m	10 → 8 −20%	0.0% → 12.5% 1 cancelled	Ask the club why: 1 call cancelled with no reason given Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Harrisburg, PA	HONK	Volume down 7 → 3 calls (−57%) Slower to scene median 16m → 51m Fewer on time 100% → 67% on scene by ETA	7 → 3 −57%	14.3% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Richmond, VA	GEICO	Volume down 42 → 21 calls (−50%) High cancel rate 43% of 21 calls cancelled	42 → 21 −50%	61.9% → 42.9% 9 cancelled	Driver or equipment coverage: 8 calls cancelled for no driver or equipment Ask the club why: 1 call cancelled with no reason given Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Pigeon Forge, TN	ALLSTATE	Volume down 28 → 7 calls (−75%) Slower to scene median 20m → 51m	28 → 7 −75%	21.4% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Cincinnati, OH	HONK	Volume down 22 → 7 calls (−68%) Fewer on time 100% → 75% on scene by ETA	22 → 7 −68%	9.1% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Lexington, KY	NSD	Volume down 18 → 4 calls (−78%) Slower to scene median 39m → 57m	18 → 4 −78%	5.6% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Fayetteville, NC	URGENTLY	Volume down 12 → 6 calls (−50%) Cancel rate up 0% → 17% (+17 pts)	12 → 6 −50%	0.0% → 16.7% 1 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Columbus, GA	URGENTLY	Volume down 11 → 3 calls (−73%) Slower to scene median 31m → 61m	11 → 3 −73%	9.1% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Youngstown, OH	SWOOP	Volume down 7 → 5 calls (−29%) High cancel rate 60% of 5 calls cancelled	7 → 5 −29%	85.7% → 60.0% 3 cancelled	Driver or equipment coverage: 3 calls cancelled for no driver or equipment Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Harrisburg, PA	ALLIED	More cancellations 0 → 4 cancelled High cancel rate 50% of 8 calls cancelled	4 → 8 +100%	0.0% → 50.0% 4 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Ask the club why: 1 call cancelled with no reason given
Critical	Spartanburg, SC	HONK	Volume down 8 → 3 calls (−62%) Fewer on time 100% → 67% on scene by ETA	8 → 3 −62%	0.0% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Bloomington, IN	NSD	More cancellations 1 → 4 cancelled High cancel rate 57% of 7 calls cancelled	3 → 7 +133%	33.3% → 57.1% 4 cancelled	Most cancellations: Other
Critical	Tulsa, OK	ROADSIDE	More cancellations 0 → 5 cancelled High cancel rate 71% of 7 calls cancelled	1 → 7 +600%	0.0% → 71.4% 5 cancelled	Driver or equipment coverage: 4 calls cancelled for no driver or equipment
Critical	Albuquerque, NM	SWOOP	More cancellations 0 → 5 cancelled High cancel rate 56% of 9 calls cancelled	0 → 9 new	0.0% → 55.6% 5 cancelled	Driver or equipment coverage: 4 calls cancelled for no driver or equipment Coverage area: calls cancelled as out of territory or location issues
Critical	Wilmington, DE	SWOOP	Volume down 99 → 24 calls (−76%)	99 → 24 −76%	9.1% → 4.2% 1 cancelled	Ask the club why: 1 call cancelled with no reason given Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Columbus, GA	ALLSTATE	Volume down 44 → 19 calls (−57%)	44 → 19 −57%	22.7% → 26.3% 5 cancelled	Driver or equipment coverage: 3 calls cancelled for no driver or equipment Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Richmond, VA	ALLSTATE	Volume down 26 → 12 calls (−54%)	26 → 12 −54%	23.1% → 25.0% 3 cancelled	Driver or equipment coverage: 2 calls cancelled for no driver or equipment Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Raleigh, NC	GEICO	Volume down 28 → 14 calls (−50%)	28 → 14 −50%	7.1% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	El Paso, TX	NSD	Volume down 24 → 12 calls (−50%)	24 → 12 −50%	8.3% → 8.3% 1 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Greenwood, SC	GEICO	Volume down 21 → 9 calls (−57%)	21 → 9 −57%	19.0% → 22.2% 2 cancelled	Driver or equipment coverage: 2 calls cancelled for no driver or equipment Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Raleigh, NC	HONK	Volume down 20 → 4 calls (−80%)	20 → 4 −80%	0.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Springdale, AR	ALLIED	High cancel rate 67% of 12 calls cancelled	10 → 12 +20%	80.0% → 66.7% 8 cancelled	Driver or equipment coverage: 6 calls cancelled for no driver or equipment Ask the club why: 1 call cancelled with no reason given
Critical	Jackson, MS	NSD	Volume down 14 → 3 calls (−79%)	14 → 3 −79%	42.9% → 33.3% 1 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Birmingham, AL	ATLAS	Volume down 14 → 3 calls (−79%)	14 → 3 −79%	0.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Tuscaloosa, AL	HONK	Volume down 12 → 4 calls (−67%)	12 → 4 −67%	8.3% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Richmond, VA	ALLIED	Volume down 10 → 3 calls (−70%)	10 → 3 −70%	70.0% → 66.7% 2 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Ask the club why: 1 call cancelled with no reason given Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Baltimore, MD	URGENTLY	Volume down 11 → 1 calls (−91%)	11 → 1 −91%	36.4% → 100.0% 1 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Racine, WI	GEICO	Volume down 10 → 2 calls (−80%)	10 → 2 −80%	0.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Winston-Salem, NC	ALLIED	Volume down 10 → 1 calls (−90%)	10 → 1 −90%	0.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Madison, WI	ALLIED	Volume down 9 → 3 calls (−67%)	9 → 3 −67%	22.2% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Tuscaloosa, AL	ALLIED	Volume down 9 → 4 calls (−56%)	9 → 4 −56%	0.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Springdale, AR	ROADSIDE	High cancel rate 67% of 6 calls cancelled	5 → 6 +20%	60.0% → 66.7% 4 cancelled	Driver or equipment coverage: 4 calls cancelled for no driver or equipment
Critical	New Orleans, LA	HONK	Volume down 9 → 1 calls (−89%)	9 → 1 −89%	22.2% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Anderson, SC	ALLIED	Volume down 8 → 3 calls (−62%)	8 → 3 −62%	25.0% → 33.3% 1 cancelled	Ask the club why: 1 call cancelled with no reason given Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Lake Charles, LA	SWOOP	Volume down 8 → 1 calls (−87%)	8 → 1 −87%	12.5% → 100.0% 1 cancelled	Response speed: 1 call cancelled by the customer, median 1 min after the call Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Winston-Salem, NC	ROADSIDE	Volume down 8 → 4 calls (−50%)	8 → 4 −50%	0.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Beaumont, TX	ROADSIDE	Volume down 8 → 4 calls (−50%)	8 → 4 −50%	0.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Amarillo, TX	SWOOP	High cancel rate 50% of 6 calls cancelled	4 → 6 +50%	50.0% → 50.0% 3 cancelled	Driver or equipment coverage: 3 calls cancelled for no driver or equipment
Critical	Allentown, PA	ALLIED	Volume down 7 → 0 calls (−100%)	7 → 0 −100%	0.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Lake Charles, LA	ALLSTATE	Volume down 7 → 0 calls (−100%)	7 → 0 −100%	57.1% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Allentown, PA	ROADSIDE	Volume down 6 → 3 calls (−50%)	6 → 3 −50%	0.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Greenwood, SC	NSD	Volume down 6 → 1 calls (−83%)	6 → 1 −83%	16.7% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Raleigh, NC	ROADSIDE	Volume down 6 → 3 calls (−50%)	6 → 3 −50%	0.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Spartanburg, SC	ROADSIDE	Volume down 6 → 3 calls (−50%)	6 → 3 −50%	33.3% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Myrtle Beach, SC	URGENTLY	Volume down 6 → 0 calls (−100%)	6 → 0 −100%	66.7% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Myrtle Beach, SC	NSD	Volume down 5 → 2 calls (−60%)	5 → 2 −60%	60.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Beaumont, TX	URGENTLY	Volume down 5 → 1 calls (−80%)	5 → 1 −80%	0.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Knoxville, TN	ALLIED	Volume down 5 → 1 calls (−80%)	5 → 1 −80%	20.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Amarillo, TX	URGENTLY	Volume down 5 → 1 calls (−80%)	5 → 1 −80%	100.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Cincinnati, OH	ALLSTATE	Cancel rate up 9% → 24% (+15 pts) More cancellations 14 → 51 cancelled	157 → 210 +34%	8.9% → 24.3% 51 cancelled	Driver or equipment coverage: 18 calls cancelled for no driver or equipment Response speed: 3 calls cancelled by the customer, median 49 min after the call
Needs attention	Fayetteville, NC	NSD	More cancellations 6 → 15 cancelled Slower to scene median 34m → 49m	88 → 90 +2%	6.8% → 16.7% 15 cancelled	Response speed: 4 calls cancelled by the customer, median 17 min after the call Time to scene: dispatch-to-arrival is slipping
Needs attention	Macon, GA	ALLSTATE	Volume down 80 → 45 calls (−44%) High cancel rate 31% of 45 calls cancelled	80 → 45 −44%	23.8% → 31.1% 14 cancelled	Driver or equipment coverage: 10 calls cancelled for no driver or equipment Response speed: 1 call cancelled by the customer, median 17 min after the call Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Louisville, KY	ALLIED	Volume down 87 → 48 calls (−45%) Slower to scene median 43m → 56m	87 → 48 −45%	27.6% → 12.5% 6 cancelled	Response speed: 1 call cancelled by the customer, median 6 min after the call Ask the club why: 1 call cancelled with no reason given Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Dayton, OH	ALLSTATE	Cancel rate up 7% → 19% (+12 pts) More cancellations 4 → 12 cancelled	58 → 62 +7%	6.9% → 19.4% 12 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment
Needs attention	South Bend, IN	ALLSTATE	More cancellations 10 → 18 cancelled High cancel rate 31% of 58 calls cancelled	44 → 58 +32%	22.7% → 31.0% 18 cancelled	Driver or equipment coverage: 14 calls cancelled for no driver or equipment Response speed: 1 call cancelled by the customer, median 7 min after the call
Needs attention	Winston-Salem, NC	NSD	Cancel rate up 10% → 21% (+11 pts) More cancellations 4 → 12 cancelled	40 → 56 +40%	10.0% → 21.4% 12 cancelled	Meeting ETAs: 1 call cancelled after a missed ETA Response speed: 2 calls cancelled by the customer, median 37 min after the call
Needs attention	Florence, SC	GEICO	Volume down 47 → 37 calls (−21%) More cancellations 0 → 3 cancelled	47 → 37 −21%	0.0% → 8.1% 3 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Ask the club why: 2 calls cancelled with no reason given Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Charleston, SC	ALLSTATE	Volume down 37 → 23 calls (−38%) Slower to scene median 49m → 68m	37 → 23 −38%	5.4% → 13.0% 3 cancelled	Driver or equipment coverage: 2 calls cancelled for no driver or equipment Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Cincinnati, OH	GEICO	Volume down 36 → 25 calls (−31%) Slower to scene median 53m → 89m	36 → 25 −31%	11.1% → 8.0% 2 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Ask the club why: 1 call cancelled with no reason given Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Montgomery, AL	GEICO	Volume down 32 → 21 calls (−34%) Cancel rate up 6% → 19% (+13 pts)	32 → 21 −34%	6.3% → 19.0% 4 cancelled	Driver or equipment coverage: 3 calls cancelled for no driver or equipment Ask the club why: 1 call cancelled with no reason given Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Cincinnati, OH	NSD	More cancellations 2 → 24 cancelled Slower to scene median 33m → 52m	10 → 92 +820%	20.0% → 26.1% 24 cancelled	Meeting ETAs: 1 call cancelled after a missed ETA Response speed: 10 calls cancelled by the customer, median 55 min after the call Time to scene: dispatch-to-arrival is slipping
Needs attention	Charleston, SC	URGENTLY	Volume down 29 → 16 calls (−45%) Slower to scene median 38m → 49m	29 → 16 −45%	6.9% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Canton, OH	NSD	Cancel rate up 0% → 11% (+11 pts) More cancellations 0 → 3 cancelled	20 → 28 +40%	0.0% → 10.7% 3 cancelled	Response speed: 2 calls cancelled by the customer, median 15 min after the call
Needs attention	Beaumont, TX	HONK	Volume down 19 → 10 calls (−47%) Cancel rate up 0% → 10% (+10 pts)	19 → 10 −47%	0.0% → 10.0% 1 cancelled	Response speed: 1 call cancelled by the customer, median 52 min after the call Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Bloomington, IN	GEICO	Volume down 15 → 11 calls (−27%) Cancel rate up 13% → 27% (+14 pts)	15 → 11 −27%	13.3% → 27.3% 3 cancelled	Driver or equipment coverage: 2 calls cancelled for no driver or equipment Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Greenville, SC	NSD	Cancel rate up 8% → 22% (+14 pts) More cancellations 1 → 5 cancelled	13 → 23 +77%	7.7% → 21.7% 5 cancelled	Response speed: 2 calls cancelled by the customer, median 13 min after the call Ask the club why: 1 call cancelled with no reason given
Needs attention	Montgomery, AL	HONK	Cancel rate up 8% → 29% (+22 pts) More cancellations 1 → 5 cancelled	13 → 17 +31%	7.7% → 29.4% 5 cancelled	Driver or equipment coverage: 3 calls cancelled for no driver or equipment Ask the club why: 2 calls cancelled with no reason given
Needs attention	Greenville, SC	GEICO	Cancel rate up 0% → 16% (+16 pts) More cancellations 0 → 4 cancelled	14 → 25 +79%	0.0% → 16.0% 4 cancelled	Driver or equipment coverage: 3 calls cancelled for no driver or equipment Ask the club why: 1 call cancelled with no reason given
Needs attention	Anderson, SC	ALLSTATE	Volume down 16 → 12 calls (−25%) Slower to scene median 21m → 40m	16 → 12 −25%	25.0% → 16.7% 2 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Lexington, KY	ALLIED	Cancel rate up 0% → 17% (+17 pts) More cancellations 0 → 4 cancelled	14 → 23 +64%	0.0% → 17.4% 4 cancelled	Ask the club why: 2 calls cancelled with no reason given
Needs attention	Raleigh, NC	ALLIED	Cancel rate up 0% → 29% (+29 pts) More cancellations 0 → 5 cancelled	7 → 17 +143%	0.0% → 29.4% 5 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Ask the club why: 2 calls cancelled with no reason given
Needs attention	Columbus, GA	GEICO	Cancel rate up 0% → 11% (+11 pts) Fewer on time 78% → 38% on scene by ETA	10 → 9 −10%	0.0% → 11.1% 1 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Time to scene: dispatch-to-arrival is slipping
Needs attention	Knoxville, TN	ALLSTATE	Volume down 10 → 7 calls (−30%) Cancel rate up 0% → 14% (+14 pts)	10 → 7 −30%	0.0% → 14.3% 1 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	El Paso, TX	ROADSIDE	Volume down 10 → 8 calls (−20%) Cancel rate up 0% → 13% (+13 pts)	10 → 8 −20%	0.0% → 12.5% 1 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Fayetteville, NC	HONK	Cancel rate up 0% → 18% (+18 pts) Slower to scene median 32m → 68m	8 → 11 +38%	0.0% → 18.2% 2 cancelled	Driver or equipment coverage: 2 calls cancelled for no driver or equipment Time to scene: dispatch-to-arrival is slipping
Needs attention	Montgomery, AL	ROADSIDE	Cancel rate up 17% → 33% (+17 pts) High cancel rate 33% of 9 calls cancelled	6 → 9 +50%	16.7% → 33.3% 3 cancelled	Driver or equipment coverage: 2 calls cancelled for no driver or equipment
Needs attention	Louisville, KY	NSD	More cancellations 0 → 4 cancelled Fewer on time 100% → 76% on scene by ETA	4 → 23 +475%	0.0% → 17.4% 4 cancelled	Response speed: 2 calls cancelled by the customer, median 88 min after the call Time to scene: dispatch-to-arrival is slipping
Needs attention	Albany, NY	ALLSTATE	Cancel rate up 17% → 33% (+17 pts) High cancel rate 33% of 6 calls cancelled	6 → 6 0%	16.7% → 33.3% 2 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment
Needs attention	Dayton, OH	ALLIED	Cancel rate up 0% → 20% (+20 pts) Slower to scene median 33m → 43m	6 → 5 −17%	0.0% → 20.0% 1 cancelled	Ask the club why: 1 call cancelled with no reason given Time to scene: dispatch-to-arrival is slipping
Needs attention	Amarillo, TX	ALLSTATE	More cancellations 1 → 4 cancelled High cancel rate 36% of 11 calls cancelled	2 → 11 +450%	50.0% → 36.4% 4 cancelled	Driver or equipment coverage: 3 calls cancelled for no driver or equipment
Needs attention	Fort Wayne, IN	ALLIED	Volume down 5 → 4 calls (−20%) Fewer on time 100% → 67% on scene by ETA	5 → 4 −20%	20.0% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Cincinnati, OH	SWOOP	More cancellations 27 → 57 cancelled	402 → 403 +0%	6.7% → 14.1% 57 cancelled	Driver or equipment coverage: 19 calls cancelled for no driver or equipment Response speed: 8 calls cancelled by the customer, median 55 min after the call Coverage area: calls cancelled as out of territory or location issues Ask the club why: 28 calls cancelled with no reason given
Needs attention	Louisville, KY	SWOOP	More cancellations 17 → 36 cancelled	346 → 588 +70%	4.9% → 6.1% 36 cancelled	Driver or equipment coverage: 12 calls cancelled for no driver or equipment Response speed: 2 calls cancelled by the customer, median 72 min after the call Ask the club why: 22 calls cancelled with no reason given
Needs attention	Spartanburg, SC	SWOOP	More cancellations 14 → 22 cancelled	225 → 320 +42%	6.2% → 6.9% 22 cancelled	Driver or equipment coverage: 9 calls cancelled for no driver or equipment Coverage area: calls cancelled as out of territory or location issues Ask the club why: 10 calls cancelled with no reason given
Needs attention	Rock Hill, SC	SWOOP	More cancellations 5 → 9 cancelled	210 → 195 −7%	2.4% → 4.6% 9 cancelled	Driver or equipment coverage: 2 calls cancelled for no driver or equipment Ask the club why: 7 calls cancelled with no reason given
Needs attention	Raleigh, NC	SWOOP	Volume down 202 → 125 calls (−38%)	202 → 125 −38%	4.5% → 9.6% 12 cancelled	Driver or equipment coverage: 8 calls cancelled for no driver or equipment Ask the club why: 3 calls cancelled with no reason given Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Richmond, VA	SWOOP	Volume down 184 → 124 calls (−33%)	184 → 124 −33%	15.2% → 22.6% 28 cancelled	Driver or equipment coverage: 14 calls cancelled for no driver or equipment Response speed: 2 calls cancelled by the customer, median 12 min after the call Ask the club why: 12 calls cancelled with no reason given Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Florence, SC	SWOOP	More cancellations 10 → 15 cancelled	166 → 190 +14%	6.0% → 7.9% 15 cancelled	Driver or equipment coverage: 7 calls cancelled for no driver or equipment Response speed: 1 call cancelled by the customer, median 2 min after the call Ask the club why: 7 calls cancelled with no reason given
Needs attention	Allentown, PA	SWOOP	Volume down 172 → 127 calls (−26%)	172 → 127 −26%	6.4% → 1.6% 2 cancelled	Coverage area: calls cancelled as out of territory or location issues Ask the club why: 1 call cancelled with no reason given Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Fort Wayne, IN	SWOOP	More cancellations 9 → 16 cancelled	132 → 157 +19%	6.8% → 10.2% 16 cancelled	Driver or equipment coverage: 12 calls cancelled for no driver or equipment Response speed: 1 call cancelled by the customer, median 25 min after the call Ask the club why: 3 calls cancelled with no reason given
Needs attention	Canton, OH	SWOOP	More cancellations 2 → 7 cancelled	128 → 162 +27%	1.6% → 4.3% 7 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Coverage area: calls cancelled as out of territory or location issues Ask the club why: 3 calls cancelled with no reason given
Needs attention	Louisville, KY	ALLSTATE	Volume down 115 → 89 calls (−23%)	115 → 89 −23%	15.7% → 18.0% 16 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Response speed: 1 call cancelled by the customer, median 29 min after the call Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Charleston, SC	SWOOP	Volume down 114 → 82 calls (−28%)	114 → 82 −28%	7.0% → 13.4% 11 cancelled	Driver or equipment coverage: 6 calls cancelled for no driver or equipment Ask the club why: 4 calls cancelled with no reason given Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Macon, GA	SWOOP	More cancellations 17 → 32 cancelled	83 → 140 +69%	20.5% → 22.9% 32 cancelled	Driver or equipment coverage: 22 calls cancelled for no driver or equipment Response speed: 2 calls cancelled by the customer, median 20 min after the call Coverage area: calls cancelled as out of territory or location issues Ask the club why: 6 calls cancelled with no reason given
Needs attention	Dayton, OH	SWOOP	Volume down 99 → 77 calls (−22%)	99 → 77 −22%	6.1% → 5.2% 4 cancelled	Coverage area: calls cancelled as out of territory or location issues Ask the club why: 3 calls cancelled with no reason given Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Bloomington, IN	SWOOP	More cancellations 9 → 20 cancelled	73 → 92 +26%	12.3% → 21.7% 20 cancelled	Driver or equipment coverage: 12 calls cancelled for no driver or equipment Response speed: 1 call cancelled by the customer, median 12 min after the call Coverage area: calls cancelled as out of territory or location issues Ask the club why: 4 calls cancelled with no reason given
Needs attention	El Paso, TX	GEICO	Volume down 80 → 59 calls (−26%)	80 → 59 −26%	12.5% → 11.9% 7 cancelled	Driver or equipment coverage: 6 calls cancelled for no driver or equipment Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Myrtle Beach, SC	SWOOP	More cancellations 1 → 7 cancelled	78 → 177 +127%	1.3% → 4.0% 7 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Response speed: 1 call cancelled by the customer, median 10 min after the call Coverage area: calls cancelled as out of territory or location issues Ask the club why: 4 calls cancelled with no reason given
Needs attention	Charleston, SC	GEICO	Volume down 69 → 49 calls (−29%)	69 → 49 −29%	7.2% → 12.2% 6 cancelled	Driver or equipment coverage: 5 calls cancelled for no driver or equipment Ask the club why: 1 call cancelled with no reason given Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Little Rock, AR	SWOOP	Volume down 69 → 45 calls (−35%)	69 → 45 −35%	8.7% → 8.9% 4 cancelled	Driver or equipment coverage: 2 calls cancelled for no driver or equipment Ask the club why: 2 calls cancelled with no reason given Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Asheville, NC	SWOOP	More cancellations 11 → 19 cancelled	52 → 142 +173%	21.2% → 13.4% 19 cancelled	Driver or equipment coverage: 17 calls cancelled for no driver or equipment Coverage area: calls cancelled as out of territory or location issues Ask the club why: 1 call cancelled with no reason given
Needs attention	Savannah, GA	ALLSTATE	More cancellations 5 → 8 cancelled	60 → 87 +45%	8.3% → 9.2% 8 cancelled	Driver or equipment coverage: 2 calls cancelled for no driver or equipment Response speed: 1 call cancelled by the customer, median 14 min after the call
Needs attention	Racine, WI	SWOOP	More cancellations 1 → 5 cancelled	63 → 72 +14%	1.6% → 6.9% 5 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Response speed: 1 call cancelled by the customer, median 73 min after the call Ask the club why: 3 calls cancelled with no reason given
Needs attention	Boston, MA	SWOOP	Volume down 56 → 33 calls (−41%)	56 → 33 −41%	19.6% → 21.2% 7 cancelled	Driver or equipment coverage: 5 calls cancelled for no driver or equipment Ask the club why: 2 calls cancelled with no reason given Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Montgomery, AL	ALLSTATE	Volume down 58 → 36 calls (−38%)	58 → 36 −38%	8.6% → 11.1% 4 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Madison, WI	ALLSTATE	Volume down 54 → 32 calls (−41%)	54 → 32 −41%	14.8% → 18.8% 6 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Spartanburg, SC	GEICO	More cancellations 3 → 6 cancelled	50 → 57 +14%	6.0% → 10.5% 6 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Ask the club why: 4 calls cancelled with no reason given
Needs attention	Myrtle Beach, SC	GEICO	More cancellations 3 → 6 cancelled	43 → 68 +58%	7.0% → 8.8% 6 cancelled	Driver or equipment coverage: 2 calls cancelled for no driver or equipment Ask the club why: 4 calls cancelled with no reason given
Needs attention	Lexington, KY	HONK	Volume down 46 → 29 calls (−37%)	46 → 29 −37%	8.7% → 6.9% 2 cancelled	Driver or equipment coverage: 2 calls cancelled for no driver or equipment Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Raleigh, NC	NSD	More cancellations 8 → 13 cancelled	34 → 109 +221%	23.5% → 11.9% 13 cancelled	Response speed: 1 call cancelled by the customer, median 9 min after the call
Needs attention	Chattanooga, TN	ALLSTATE	Volume down 44 → 25 calls (−43%)	44 → 25 −43%	25.0% → 12.0% 3 cancelled	Driver or equipment coverage: 3 calls cancelled for no driver or equipment Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Shreveport, LA	SWOOP	More cancellations 10 → 18 cancelled	27 → 146 +441%	37.0% → 12.3% 18 cancelled	Driver or equipment coverage: 4 calls cancelled for no driver or equipment Response speed: 1 call cancelled by the customer, median 8 min after the call Coverage area: calls cancelled as out of territory or location issues Ask the club why: 12 calls cancelled with no reason given
Needs attention	Chattanooga, TN	SWOOP	Volume down 39 → 25 calls (−36%)	39 → 25 −36%	33.3% → 24.0% 6 cancelled	Driver or equipment coverage: 5 calls cancelled for no driver or equipment Ask the club why: 1 call cancelled with no reason given Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Little Rock, AR	NSD	More cancellations 3 → 14 cancelled	30 → 99 +230%	10.0% → 14.1% 14 cancelled	Response speed: 2 calls cancelled by the customer, median 21 min after the call
Needs attention	Tuscaloosa, AL	NSD	Volume down 31 → 24 calls (−23%)	31 → 24 −23%	12.9% → 20.8% 5 cancelled	Response speed: 1 call cancelled by the customer, median 22 min after the call Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	El Paso, TX	ALLSTATE	Volume down 33 → 20 calls (−39%)	33 → 20 −39%	24.2% → 10.0% 2 cancelled	Driver or equipment coverage: 2 calls cancelled for no driver or equipment Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Pigeon Forge, TN	SWOOP	Volume down 34 → 21 calls (−38%)	34 → 21 −38%	5.9% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Rock Hill, SC	ALLSTATE	Volume down 31 → 17 calls (−45%)	31 → 17 −45%	12.9% → 11.8% 2 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Greenville, SC	ALLSTATE	More cancellations 3 → 8 cancelled	21 → 34 +62%	14.3% → 23.5% 8 cancelled	Driver or equipment coverage: 5 calls cancelled for no driver or equipment
Needs attention	Tulsa, OK	SWOOP	High cancel rate 33% of 18 calls cancelled	19 → 18 −5%	36.8% → 33.3% 6 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Coverage area: calls cancelled as out of territory or location issues Ask the club why: 4 calls cancelled with no reason given
Needs attention	Wilmington, NC	ALLIED	Volume down 22 → 14 calls (−36%)	22 → 14 −36%	18.2% → 21.4% 3 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Jacksonville, NC	GEICO	Volume down 21 → 16 calls (−24%)	21 → 16 −24%	4.8% → 6.3% 1 cancelled	Ask the club why: 1 call cancelled with no reason given Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	New Orleans, LA	NSD	More cancellations 2 → 5 cancelled	16 → 23 +44%	12.5% → 21.7% 5 cancelled	Meeting ETAs: 1 call cancelled after a missed ETA Response speed: 1 call cancelled by the customer, median 23 min after the call
Needs attention	Jackson, MS	ALLSTATE	Volume down 19 → 12 calls (−37%)	19 → 12 −37%	31.6% → 16.7% 2 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Dover, DE	ALLSTATE	Cancel rate up 6% → 17% (+11 pts)	17 → 18 +6%	5.9% → 16.7% 3 cancelled	Most cancellations: GOA
Needs attention	Wilmington, NC	HONK	Volume down 18 → 13 calls (−28%)	18 → 13 −28%	11.1% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Shreveport, LA	ALLSTATE	More cancellations 2 → 7 cancelled	11 → 39 +255%	18.2% → 17.9% 7 cancelled	Driver or equipment coverage: 3 calls cancelled for no driver or equipment
Needs attention	Winston-Salem, NC	ALLSTATE	More cancellations 1 → 4 cancelled	13 → 28 +115%	7.7% → 14.3% 4 cancelled	Most cancellations: GOA
Needs attention	South Bend, IN	HONK	Volume down 17 → 11 calls (−35%)	17 → 11 −35%	5.9% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Macon, GA	GEICO	Volume down 15 → 11 calls (−27%)	15 → 11 −27%	26.7% → 9.1% 1 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Jackson, MS	GEICO	Volume down 14 → 8 calls (−43%)	14 → 8 −43%	28.6% → 25.0% 2 cancelled	Driver or equipment coverage: 2 calls cancelled for no driver or equipment Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Baltimore, MD	GEICO	Volume down 14 → 10 calls (−29%)	14 → 10 −29%	35.7% → 20.0% 2 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Ask the club why: 1 call cancelled with no reason given Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Macon, GA	ALLIED	Cancel rate up 0% → 20% (+20 pts)	12 → 10 −17%	0.0% → 20.0% 2 cancelled	Ask the club why: 1 call cancelled with no reason given
Needs attention	Jersey City, NJ	ROADSIDE	High cancel rate 31% of 16 calls cancelled	9 → 16 +78%	55.6% → 31.3% 5 cancelled	Driver or equipment coverage: 5 calls cancelled for no driver or equipment
Needs attention	Columbus, GA	HONK	Volume down 13 → 8 calls (−38%)	13 → 8 −38%	0.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Alexandria, LA	NSD	Volume down 12 → 7 calls (−42%)	12 → 7 −42%	16.7% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Knoxville, TN	GEICO	High cancel rate 30% of 10 calls cancelled	9 → 10 +11%	22.2% → 30.0% 3 cancelled	Driver or equipment coverage: 3 calls cancelled for no driver or equipment
Needs attention	Jacksonville, NC	ALLSTATE	Cancel rate up 0% → 11% (+11 pts)	8 → 9 +13%	0.0% → 11.1% 1 cancelled	Most cancellations: GOA
Needs attention	Winston-Salem, NC	URGENTLY	Volume down 9 → 5 calls (−44%)	9 → 5 −44%	0.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Wilmington, NC	ROADSIDE	Cancel rate up 0% → 11% (+11 pts)	8 → 9 +13%	0.0% → 11.1% 1 cancelled	Most cancellations: Other
Needs attention	Racine, WI	ROADSIDE	Volume down 9 → 7 calls (−22%)	9 → 7 −22%	0.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Macon, GA	DRIVEN	Volume down 7 → 4 calls (−43%)	7 → 4 −43%	0.0% → 25.0% 1 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Chattanooga, TN	ALLIED	Volume down 7 → 5 calls (−29%)	7 → 5 −29%	42.9% → 20.0% 1 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Beaumont, TX	NSD	Cancel rate up 0% → 25% (+25 pts)	6 → 8 +33%	0.0% → 25.0% 2 cancelled	Response speed: 1 call cancelled by the customer, median 7 min after the call
Needs attention	Spartanburg, SC	ALLIED	Volume down 8 → 6 calls (−25%)	8 → 6 −25%	0.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Charleston, SC	ROADSIDE	Cancel rate up 0% → 20% (+20 pts)	6 → 5 −17%	0.0% → 20.0% 1 cancelled	Most cancellations: Other
Needs attention	Jersey City, NJ	HONK	Volume down 6 → 4 calls (−33%)	6 → 4 −33%	16.7% → 25.0% 1 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Richmond, VA	HONK	Volume down 7 → 5 calls (−29%)	7 → 5 −29%	14.3% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Florence, SC	ROADSIDE	Cancel rate up 0% → 14% (+14 pts)	6 → 7 +17%	0.0% → 14.3% 1 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment
Needs attention	Seminole, FL	SWOOP	Volume down 5 → 3 calls (−40%)	5 → 3 −40%	40.0% → 66.7% 2 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Coverage area: calls cancelled as out of territory or location issues Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Savannah, GA	ATLAS	Volume down 6 → 4 calls (−33%)	6 → 4 −33%	0.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Hinesville, GA	GEICO	High cancel rate 30% of 10 calls cancelled	3 → 10 +233%	66.7% → 30.0% 3 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Ask the club why: 1 call cancelled with no reason given
Needs attention	South Bend, IN	ALLIED	Cancel rate up 0% → 17% (+17 pts)	5 → 6 +20%	0.0% → 16.7% 1 cancelled	Most cancellations: GOA
Needs attention	Knoxville, TN	HONK	Cancel rate up 0% → 13% (+13 pts)	5 → 8 +60%	0.0% → 12.5% 1 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment
Needs attention	Canton, OH	GEICO	Cancel rate up 0% → 11% (+11 pts)	5 → 9 +80%	0.0% → 11.1% 1 cancelled	Ask the club why: 1 call cancelled with no reason given
Needs attention	Asheville, NC	NSD	More cancellations 0 → 3 cancelled	2 → 13 +550%	0.0% → 23.1% 3 cancelled	Most cancellations: Other
Needs attention	Anderson, SC	URGENTLY	High cancel rate 40% of 5 calls cancelled	3 → 5 +67%	0.0% → 40.0% 2 cancelled	Driver or equipment coverage: 2 calls cancelled for no driver or equipment
Needs attention	Shreveport, LA	URGENTLY	Volume down 5 → 3 calls (−40%)	5 → 3 −40%	40.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Harrisburg, PA	ROADSIDE	Volume down 5 → 4 calls (−20%)	5 → 4 −20%	0.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Macon, GA	ROADSIDE	Volume down 5 → 3 calls (−40%)	5 → 3 −40%	20.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Watch	Little Rock, AR	ALLSTATE	Slower to scene median 43m → 59m Fewer on time 93% → 71% on scene by ETA	19 → 20 +5%	21.1% → 15.0% 3 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Time to scene: dispatch-to-arrival is slipping
Watch	Louisville, KY	URGENTLY	Slower to scene median 43m → 59m Fewer on time 94% → 58% on scene by ETA	19 → 26 +37%	15.8% → 7.7% 2 cancelled	Ask the club why: 2 calls cancelled with no reason given Time to scene: dispatch-to-arrival is slipping
Watch	Fayetteville, NC	ALLIED	Slower to scene median 39m → 59m Fewer on time 93% → 60% on scene by ETA	16 → 13 −19%	0.0% → 7.7% 1 cancelled	Response speed: 1 call cancelled by the customer, median 66 min after the call Time to scene: dispatch-to-arrival is slipping
Watch	Asheville, NC	URGENTLY	Slower to scene median 26m → 39m Fewer on time 100% → 80% on scene by ETA	13 → 15 +15%	38.5% → 20.0% 3 cancelled	Driver or equipment coverage: 2 calls cancelled for no driver or equipment Ask the club why: 1 call cancelled with no reason given Time to scene: dispatch-to-arrival is slipping
Watch	Topeka, KS	GEICO	Slower to scene median 22m → 50m Fewer on time 100% → 71% on scene by ETA	6 → 9 +50%	33.3% → 22.2% 2 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Ask the club why: 1 call cancelled with no reason given Time to scene: dispatch-to-arrival is slipping
Watch	Racine, WI	URGENTLY	Slower to scene median 34m → 50m Fewer on time 100% → 75% on scene by ETA	6 → 5 −17%	0.0% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping
Watch	Savannah, GA	ROADSIDE	Slower to scene median 37m → 55m Fewer on time 75% → 57% on scene by ETA	4 → 8 +100%	0.0% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping
Watch	Jersey City, NJ	SWOOP	Fewer on time 93% → 74% on scene by ETA	51 → 43 −16%	9.8% → 9.3% 4 cancelled	Driver or equipment coverage: 3 calls cancelled for no driver or equipment Ask the club why: 1 call cancelled with no reason given Time to scene: dispatch-to-arrival is slipping
Watch	Greenville, SC	SWOOP	Slower to scene median 31m → 41m	19 → 26 +37%	31.6% → 15.4% 4 cancelled	Driver or equipment coverage: 3 calls cancelled for no driver or equipment Ask the club why: 1 call cancelled with no reason given Time to scene: dispatch-to-arrival is slipping
Watch	Wilmington, DE	GEICO	Fewer on time 100% → 76% on scene by ETA	21 → 36 +71%	9.5% → 5.6% 2 cancelled	Driver or equipment coverage: 2 calls cancelled for no driver or equipment Time to scene: dispatch-to-arrival is slipping
Watch	Fort Wayne, IN	NSD	Slower to scene median 19m → 31m	13 → 13 0%	7.7% → 15.4% 2 cancelled	Response speed: 1 call cancelled by the customer, median 3 min after the call Time to scene: dispatch-to-arrival is slipping
Watch	Dayton, OH	GEICO	Slower to scene median 34m → 46m	13 → 21 +62%	23.1% → 4.8% 1 cancelled	Ask the club why: 1 call cancelled with no reason given Time to scene: dispatch-to-arrival is slipping
Watch	Harrisburg, PA	NSD	Slower to scene median 20m → 31m	9 → 13 +44%	22.2% → 23.1% 3 cancelled	Time to scene: dispatch-to-arrival is slipping
Watch	Savannah, GA	HONK	Slower to scene median 36m → 46m	12 → 18 +50%	0.0% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping
Watch	Fayetteville, NC	GEICO	Slower to scene median 37m → 53m	9 → 19 +111%	11.1% → 10.5% 2 cancelled	Response speed: 1 call cancelled by the customer, median 67 min after the call Ask the club why: 1 call cancelled with no reason given Time to scene: dispatch-to-arrival is slipping
Watch	Greensboro, NC	ALLSTATE	Slower to scene median 48m → 61m	9 → 13 +44%	33.3% → 15.4% 2 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Time to scene: dispatch-to-arrival is slipping
Watch	Louisville, KY	ROADSIDE	Fewer on time 100% → 81% on scene by ETA	10 → 16 +60%	10.0% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping
Watch	Jacksonville, NC	ALLIED	Slower to scene median 20m → 39m	7 → 7 0%	0.0% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping
Watch	Lexington, KY	URGENTLY	Slower to scene median 29m → 39m	7 → 15 +114%	14.3% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping
Watch	Fayetteville, NC	ROADSIDE	Slower to scene median 19m → 54m	6 → 9 +50%	0.0% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping
Watch	Columbus, GA	ATLAS	Slower to scene median 27m → 38m	6 → 6 0%	0.0% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping
Watch	Montgomery, AL	ATLAS	Slower to scene median 22m → 32m	6 → 7 +17%	0.0% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping
Watch	Greensboro, NC	GEICO	Fewer on time 100% → 63% on scene by ETA	4 → 9 +125%	0.0% → 11.1% 1 cancelled	Ask the club why: 1 call cancelled with no reason given Time to scene: dispatch-to-arrival is slipping
Watch	Allentown, PA	NSD	Slower to scene median 22m → 34m	4 → 5 +25%	0.0% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping
Watch	Montgomery, AL	ALLIED	Fewer on time 100% → 80% on scene by ETA	4 → 6 +50%	25.0% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping
Watch	Rock Hill, SC	HONK	Slower to scene median 11m → 25m	4 → 5 +25%	0.0% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping
Watch	Florence, SC	ALLIED	Slower to scene median 34m → 56m	4 → 5 +25%	0.0% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping
Watch	Alexandria, LA	ALLIED	Slower to scene median 10m → 26m	4 → 7 +75%	25.0% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping
Watch	Winston-Salem, NC	GEICO	Slower to scene median 48m → 77m	4 → 4 0%	25.0% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping
Watch	South Bend, IN	GEICO	Slower to scene median 32m → 57m	3 → 4 +33%	0.0% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping
Watch	Florence, SC	URGENTLY	Slower to scene median 44m → 64m	3 → 6 +100%	0.0% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping

How pairs are flagged

Volume down: calls received fell 20% or more (critical at 50%).
Cancel rate up: up 10 percentage points or more.
More cancellations: at least 3 more than before and 1.5× the previous count.
High cancel rate: 30% or more of calls cancelled (critical at 50%).
Slower to scene / Fewer on time: median time to scene 25%+ and 10+ min slower, or on-time rate down 15 points.
Rates are only judged for pairs with 5+ calls in the period. Thresholds are in src/lib/attention.js.