Macon, GA · NSD (Critical), Jersey City, NJ · ALLSTATE (Critical), Tuscaloosa, AL · URGENTLY (Critical)
JRUSA · Towbook 30-day check
Markets needing attention
Sep 1 – Sep 30 compared with Aug 2 – Aug 31
▲ Critical
75
● Needs attention
111
◉ Watch
31
Across all markets: 11,573 calls, 12.1% cancelled, 604 lost to no driver or equipment. 472 market + club pairs compared.
▲ Critical
Macon, GA · NSD
Calls
35 → 32
−9%
Cancel rate
14% → 53%
17 cancelled
Cancel rate up  14% → 53% (+39 pts)
More cancellations  5 → 17 cancelled
High cancel rate  53% of 32 calls cancelled
Slower to scene  median 39m → 59m
Fewer on time  85% → 69% on scene by ETA
Where to improve
→ Response speed: 4 calls cancelled by the customer, median 29 min after the call
→ Time to scene: dispatch-to-arrival is slipping
▲ Critical
Jersey City, NJ · ALLSTATE
Calls
13 → 25
+92%
Cancel rate
38% → 60%
15 cancelled
Cancel rate up  38% → 60% (+22 pts)
More cancellations  5 → 15 cancelled
High cancel rate  60% of 25 calls cancelled
Slower to scene  median 51m → 67m
Fewer on time  86% → 70% on scene by ETA
Where to improve
→ Driver or equipment coverage: 12 calls cancelled for no driver or equipment
→ Time to scene: dispatch-to-arrival is slipping
▲ Critical
Tuscaloosa, AL · URGENTLY
Calls
10 → 6
−40%
Cancel rate
0% → 50%
3 cancelled
Volume down  10 → 6 calls (−40%)
Cancel rate up  0% → 50% (+50 pts)
More cancellations  0 → 3 cancelled
High cancel rate  50% of 6 calls cancelled
Fewer on time  88% → 67% on scene by ETA
Where to improve
→ Driver or equipment coverage: 2 calls cancelled for no driver or equipment
→ Ask the club why: 1 call cancelled with no reason given
→ Time to scene: dispatch-to-arrival is slipping
→ Call volume: confirm the club is still routing calls to this market at the usual rate
▲ Critical
Anderson, SC · SWOOP
Calls
137 → 89
−35%
Cancel rate
9% → 21%
19 cancelled
Volume down  137 → 89 calls (−35%)
Cancel rate up  9% → 21% (+13 pts)
More cancellations  12 → 19 cancelled
Slower to scene  median 25m → 39m
Where to improve
→ Driver or equipment coverage: 13 calls cancelled for no driver or equipment
→ Response speed: 1 call cancelled by the customer, median 19 min after the call
→ Ask the club why: 4 calls cancelled with no reason given
→ Time to scene: dispatch-to-arrival is slipping
→ Call volume: confirm the club is still routing calls to this market at the usual rate
▲ Critical
Beaumont, TX · ALLSTATE
Calls
19 → 12
−37%
Cancel rate
16% → 42%
5 cancelled
Volume down  19 → 12 calls (−37%)
Cancel rate up  16% → 42% (+26 pts)
High cancel rate  42% of 12 calls cancelled
Slower to scene  median 50m → 63m
Where to improve
→ Time to scene: dispatch-to-arrival is slipping
→ Call volume: confirm the club is still routing calls to this market at the usual rate
▲ Critical
Macon, GA · HONK
Calls
11 → 19
+73%
Cancel rate
18% → 63%
12 cancelled
Cancel rate up  18% → 63% (+45 pts)
More cancellations  2 → 12 cancelled
High cancel rate  63% of 19 calls cancelled
Fewer on time  89% → 67% on scene by ETA
Where to improve
→ Driver or equipment coverage: 10 calls cancelled for no driver or equipment
→ Ask the club why: 2 calls cancelled with no reason given
→ Time to scene: dispatch-to-arrival is slipping
▲ Critical
Fayetteville, NC · ALLSTATE
Calls
14 → 25
+79%
Cancel rate
0% → 28%
7 cancelled
Cancel rate up  0% → 28% (+28 pts)
More cancellations  0 → 7 cancelled
Slower to scene  median 27m → 50m
Fewer on time  100% → 81% on scene by ETA
Where to improve
→ Driver or equipment coverage: 2 calls cancelled for no driver or equipment
→ Response speed: 1 call cancelled by the customer, median 22 min after the call
→ Time to scene: dispatch-to-arrival is slipping
▲ Critical
Knoxville, TN · NSD
Calls
12 → 16
+33%
Cancel rate
8% → 38%
6 cancelled
Cancel rate up  8% → 38% (+29 pts)
More cancellations  1 → 6 cancelled
High cancel rate  38% of 16 calls cancelled
Slower to scene  median 22m → 44m
Where to improve
→ Response speed: 1 call cancelled by the customer, median 8 min after the call
→ Time to scene: dispatch-to-arrival is slipping
▲ Critical
Fort Wayne, IN · HONK
Calls
9 → 5
−44%
Cancel rate
11% → 40%
2 cancelled
Volume down  9 → 5 calls (−44%)
Cancel rate up  11% → 40% (+29 pts)
High cancel rate  40% of 5 calls cancelled
Slower to scene  median 25m → 45m
Where to improve
→ Driver or equipment coverage: 1 call cancelled for no driver or equipment
→ Ask the club why: 1 call cancelled with no reason given
→ Time to scene: dispatch-to-arrival is slipping
→ Call volume: confirm the club is still routing calls to this market at the usual rate
▲ Critical
Jersey City, NJ · URGENTLY
Calls
47 → 60
+28%
Cancel rate
34% → 45%
27 cancelled
Cancel rate up  34% → 45% (+11 pts)
More cancellations  16 → 27 cancelled
High cancel rate  45% of 60 calls cancelled
Where to improve
→ Driver or equipment coverage: 23 calls cancelled for no driver or equipment
→ Ask the club why: 2 calls cancelled with no reason given
▲ Critical
Greensboro, NC · NSD
Calls
63 → 37
−41%
Cancel rate
8% → 30%
11 cancelled
Volume down  63 → 37 calls (−41%)
Cancel rate up  8% → 30% (+22 pts)
More cancellations  5 → 11 cancelled
Where to improve
→ Response speed: 1 call cancelled by the customer, median 21 min after the call
→ Call volume: confirm the club is still routing calls to this market at the usual rate
▲ Critical
Albany, NY · SWOOP
Calls
47 → 7
−85%
Cancel rate
11% → 57%
4 cancelled
Volume down  47 → 7 calls (−85%)
Cancel rate up  11% → 57% (+47 pts)
High cancel rate  57% of 7 calls cancelled
Where to improve
→ Driver or equipment coverage: 1 call cancelled for no driver or equipment
→ Coverage area: calls cancelled as out of territory or location issues
→ Call volume: confirm the club is still routing calls to this market at the usual rate
+ 205 more pairs in the attached spreadsheet.
Attached: Needs attention 2026-09-01 to 2026-09-30.xlsx with every flagged pair.
Pairs are flagged when calls drop 20%+, the cancel rate rises 10+ points, cancellations jump, 30%+ of calls are cancelled, or time to scene slips. Rates are judged for pairs with 5+ calls.
Generated Oct 3, 2026, 11:29 AM from Towbook data.